Refund policy

 

At ReGeM, every piece is carefully authenticated before it ships to its new owner. Our jewelry experts inspect and verify each item to ensure the materials, craftsmanship, and condition meet our standards — protecting our buyers and preserving the trust that defines the ReGeM experience.

Because of this rigorous vetting process, all sales are final. We encourage you to review item details, photos, and condition notes carefully before purchasing. Our team is always available to answer questions prior to checkout via Chat, Instagram DM, email at team@regem.co, or book a 1:1 virtual appointment.

Changed your mind?
If an item isn't right for you, we'll help you resell it and recoup your money: within 72 hours (3 days) of delivery, resell and keep 100% of your earnings from the sale (minus processing and shipping fees). Please contact us at team@regem.co to initiate this process.